How do I create my first project?

To create your first project in CloudAI:

1. Navigate to the Projects dashboard
2. Click New Project in the top right
3. Enter a name, description, and select a template
4. Invite team members via email
5. Click Create

Your project will be ready with a default Kanban board, wiki, and issue tracker.

What are the system requirements?

CloudAI runs entirely in the browser. Requirements:

• Browser: Chrome 90+, Firefox 88+, Safari 15+, Edge 90+
• Internet: Stable broadband connection (5 Mbps+)
• Screen: 1280x720 minimum resolution

For self-hosted deployments, you will need a Linux server with at least 4 GB RAM, 2 vCPUs, and 20 GB storage.

How do I invite team members?

You can invite team members in several ways:

• Email invite: Go to Settings → Team → Invite and enter their email addresses
• Link invite: Generate a shareable invite link with an expiry date
• SSO: Configure SAML or OIDC for automatic provisioning

Invited users receive an email with a secure onboarding link.

What plans are available?

CloudAI offers three tiers:

All plans include the core suite: projects, wiki, analytics, helpdesk, invoicing, marketing, and Git hosting.

How do I upgrade my plan?

To upgrade:

1. Go to Settings → Billing
2. Click Change Plan
3. Select your new plan
4. Enter payment details if not already on file
5. Confirm the upgrade

Upgrades take effect immediately. You will be charged a prorated amount for the remainder of the current billing cycle.

Can I cancel my subscription?

Yes, you can cancel at any time:

1. Go to Settings → Billing
2. Click Cancel Subscription
3. Select a reason (optional)
4. Confirm cancellation

Your account will remain active until the end of the current billing period. All data is retained for 90 days after cancellation.

How do I authenticate with the API?

CloudAI uses token-based authentication:

curl -H "Authorization: Bearer YOUR_API_TOKEN" \\n  https://api.cloudaismart.com/v2/projects

Generate API tokens in Settings → API Keys. Tokens support scoped permissions (read, write, admin) and can be rotated at any time.

What are the API rate limits?

Rate limits by plan:

Rate limit headers (X-RateLimit-Remaining, X-RateLimit-Reset) are included in every response.

Why is my dashboard loading slowly?

Common causes and fixes:

• Browser cache: Clear cache and cookies, then reload
• Extensions: Disable ad blockers or privacy extensions temporarily
• Network: Check your internet speed (minimum 5 Mbps recommended)
• Data volume: Archive old projects to reduce dashboard load

If issues persist, contact support with your browser console logs.

Why is my dashboard loading slowly?

Common causes and fixes:

• Browser cache: Clear cache and cookies, then reload
• Extensions: Disable ad blockers or privacy extensions temporarily
• Network: Check your internet speed (minimum 5 Mbps recommended)
• Data volume: Archive old projects to reduce dashboard load

If issues persist, contact support with your browser console logs.

I cannot receive email notifications

Troubleshoot email delivery:

1. Check your spam/junk folder
2. Verify your email in Settings → Profile
3. Check Settings → Notifications to ensure alerts are enabled
4. Add noreply@cloudaismart.com to your contacts
5. For Gmail users: check the Promotions or Updates tab

Enterprise customers using custom SMTP should verify their relay configuration.

Is my data encrypted?

Yes. CloudAI encrypts data at multiple levels:

• In transit: TLS 1.3 for all connections
• At rest: AES-256 encryption on all storage volumes
• Backups: Encrypted with separate keys, stored in geographically redundant locations
• API tokens: Hashed with bcrypt, never stored in plaintext

We undergo annual SOC 2 Type II audits.

How do I enable two-factor authentication?

To enable 2FA:

1. Go to Settings → Security
2. Click Enable Two-Factor Authentication
3. Scan the QR code with an authenticator app (Google Authenticator, Authy, 1Password)
4. Enter the 6-digit verification code
5. Save your backup recovery codes in a secure location

Enterprise plans can enforce 2FA for all organization members.

Is my data encrypted?

Yes. CloudAI encrypts data at multiple levels:

• In transit: TLS 1.3 for all connections
• At rest: AES-256 encryption on all storage volumes
• Backups: Encrypted with separate keys, stored in geographically redundant locations
• API tokens: Hashed with bcrypt, never stored in plaintext

We undergo annual SOC 2 Type II audits.

How do I enable two-factor authentication?

To enable 2FA:

1. Go to Settings → Security
2. Click Enable Two-Factor Authentication
3. Scan the QR code with an authenticator app (Google Authenticator, Authy, 1Password)
4. Enter the 6-digit verification code
5. Save your backup recovery codes in a secure location

Enterprise plans can enforce 2FA for all organization members.